Who will receive the payment and grant details?

Who will receive the payment and grant details?

Both the payment and the grant notification emails (including the disbursement breakdown) will be sent to the contact listed under "Disbursement Settings" in your organization’s GivingEdge profile, found under the Settings tab. For security reasons, we cannot include additional recipients on these emails. To ensure smooth processing, please keep your Disbursement Settings up to date. If you need a payment reissued or wish to update your payment method in the future, email bdog@sacregcf.org.

Both the payment and the grant notification emails (including the disbursement breakdown) will be sent to the contact listed under "Disbursement Settings" in your organization’s GivingEdge profile, found under the Settings tab. For security reasons, we cannot include additional recipients on these emails. To ensure smooth processing, please keep your Disbursement Settings up to date. If you need a payment reissued or wish to update your payment method in the future, email bdog@sacregcf.org.

When will the payment be sent?

When will the payment be sent?

We aim to process and disburse donations as quickly as possible, so you can put your supporters' gifts to work! We disburse donations no later than 30 days after the end of the month in which the contributions were made. Specifically for Big Day of Giving, gifts made in April are disbursed by May 30; gifts made in May are disbursed by June 30. 

We aim to process and disburse donations as quickly as possible, so you can put your supporters' gifts to work! We disburse donations no later than 30 days after the end of the month in which the contributions were made. Specifically for Big Day of Giving, gifts made in April are disbursed by May 30; gifts made in May are disbursed by June 30. 

How will the payment be sent?

How will the payment be sent?

Payments are disbursed by the Sacramento Region Community Foundation through Ramp, either via ACH (direct deposit) or mailed check, based on your organization’s preference. To change your payment method, contact bdog@sacregcf.org.

• ACH (Direct Deposit): Your Disbursement Settings contact will be invited to securely enter your organization’s bank details. Once entered, all future payments will be sent via ACH. Payments typically arrive in your bank account two business days after being released, and your Disbursement Settings contact will receive an email notification. A separate email from the Foundation will include an award letter with grant details.
• Mailed Check: If your organization hasn’t opted into ACH, a check will be mailed to the Display Address listed in your GivingEdge profile. Please allow up to 10 business days for delivery.

Payments are disbursed by the Sacramento Region Community Foundation through Ramp, either via ACH (direct deposit) or mailed check, based on your organization’s preference. To change your payment method, contact bdog@sacregcf.org.

• ACH (Direct Deposit): Your Disbursement Settings contact will be invited to securely enter your organization’s bank details. Once entered, all future payments will be sent via ACH. Payments typically arrive in your bank account two business days after being released, and your Disbursement Settings contact will receive an email notification. A separate email from the Foundation will include an award letter with grant details.
• Mailed Check: If your organization hasn’t opted into ACH, a check will be mailed to the Display Address listed in your GivingEdge profile. Please allow up to 10 business days for delivery.

Why do the emails from Ramp mention invoices and bills?

Why do the emails from Ramp mention invoices and bills?

Emails from Ramp may use terms like “bill,” “invoice,” or “spend.” This is default language in the auto-generated emails from Ramp that will alert you when we disburse GivingEdge grants to your organization.

Emails from Ramp may use terms like “bill,” “invoice,” or “spend.” This is default language in the auto-generated emails from Ramp that will alert you when we disburse GivingEdge grants to your organization.

How are the fees calculated in my check?

How are the fees calculated in my check?

A fee is assessed by the Sacramento Region Community Foundation on transactions made on GivingEdge to offset associated technology and processing costs. The cumulative fee is comprised of the following components:

Technology & Management: On all donations, regardless of the method of payment, 3% is assessed to offset technology costs. 

Processing: 2.2% is assessed to offset processing costs.

Donors can choose to help cover fees during checkout. You can learn more about fees here.

A fee is assessed by the Sacramento Region Community Foundation on transactions made on GivingEdge to offset associated technology and processing costs. The cumulative fee is comprised of the following components:

Technology & Management: On all donations, regardless of the method of payment, 3% is assessed to offset technology costs. 

Processing: 2.2% is assessed to offset processing costs.

Donors can choose to help cover fees during checkout. You can learn more about fees here.

Where can I find our donation report?

Where can I find our donation report?

Your list of donors can be found and exported to a CSV in your organization’s GivingEdge account by going to "Donations" under the Reports tab. In the top right corner, you will see "Download." Make sure that the "Time Period" filter is set to capture donations made during the dates stated in your grant email. 

Your list of donors can be found and exported to a CSV in your organization’s GivingEdge account by going to "Donations" under the Reports tab. In the top right corner, you will see "Download." Make sure that the "Time Period" filter is set to capture donations made during the dates stated in your grant email. 

Will my payment amount match what's listed in our donation report?

Will my payment amount match what's listed in our donation report?

Your disbursements may not match the Amount column of your Donation Report because the final payments we disburse may take into account additional factors. For Big Day of Giving payments we disburse in June, amounts will reflect any prizes your organization won, business matches, donations from fundholders at the Sacramento Region Community Foundation and/or Yolo Community Foundation. A complete breakdown will be sent to the email address that receives the payment. 

If your disbursement seems incorrect, then it may be due to a credit card dispute from one or more of your donors. If this is the case, you may receive less than what your Donation Report shows either because the dispute was lost or because the dispute is still pending. If the dispute was lost, the Amount column should say $0. You may want to reach out to this donor about donating to your organization directly, now that Big Day of Giving is over. Explain that the charges that showed up as "Big Day of Giving" on their statements were their donations to you. Sometimes donors forget they gave during Big Day of Giving.

Your disbursements may not match the Amount column of your Donation Report because the final payments we disburse may take into account additional factors. For Big Day of Giving payments we disburse in June, amounts will reflect any prizes your organization won, business matches, donations from fundholders at the Sacramento Region Community Foundation and/or Yolo Community Foundation. A complete breakdown will be sent to the email address that receives the payment. 

If your disbursement seems incorrect, then it may be due to a credit card dispute from one or more of your donors. If this is the case, you may receive less than what your Donation Report shows either because the dispute was lost or because the dispute is still pending. If the dispute was lost, the Amount column should say $0. You may want to reach out to this donor about donating to your organization directly, now that Big Day of Giving is over. Explain that the charges that showed up as "Big Day of Giving" on their statements were their donations to you. Sometimes donors forget they gave during Big Day of Giving.

Does Ramp see my donors' information?

Does Ramp see my donors' information?

No. All donation processing and reconciliation are done by the Sacramento Region Community Foundation.

No. All donation processing and reconciliation are done by the Sacramento Region Community Foundation.

What if a donor requests a refund?

What if a donor requests a refund?

For Big Day of Giving, it is the Foundation's policy to process refunds requested through May 30 of each year; following that date, and for gifts made outside of BDOG, we direct donors to the nonprofits they supported for refund requests.

For Big Day of Giving, it is the Foundation's policy to process refunds requested through May 30 of each year; following that date, and for gifts made outside of BDOG, we direct donors to the nonprofits they supported for refund requests.

I have a question about my disbursement or a question that isn't answered here.

I have a question about my disbursement or a question that isn't answered here.

Please contact us at bdog@sacregcf.org or givingedge@sacregcf.org. 

Please contact us at bdog@sacregcf.org or givingedge@sacregcf.org.